This is a space for unfiltered thoughts and experiences from my perspective and a space to call my own on the internet. Here, you'll find a humorous (and sometimes brutally honest) take on life, navigating the seeing world as a person with sight impairment, and the wonderful (and often frustrating) world of technology, all served up with a healthy dose of my unfiltered thoughts and opinions.
Most barriers in digital banking are not technical limitations—they are failures of trust. Consider a customer attempting to navigate a digital interface where elements lack descriptive labels and interactions are devoid of meaningful feedback. The system registers every input, yet the interface provides no clear indication of what each control actually accomplishes. Faced with a series of ambiguous prompts, the user is left to guess which action initiates a transfer and which one simply refreshes the screen. The system is functioning exactly as it was programmed, yet it leaves the customer in a state of uncertainty, unable to confidently verify the outcome of their intent.